About Us

Mission

Our mission is to provide quality microfinance software and outstanding service. We seek to involve and interact with our customers for the improvement of their business and the software systems they use.

Strategy

We believe that by utilizing the strengths of our core values, we will be able to provide customers with new, dynamic ways of operating and ultimately servicing its members. We are committed to developing and growing our customers’ business and we actively seek to continuously improve the way we do business, the quality of our software and the way in which we interact with our customers.

Core Values

Experience

We utilise our experience to work smarter for the benefit of the client. We actively seek feedback, which has enabled us to learn from our customers. Through this experience we have been able to structure our software and support services to deliver the most 'customer-centric' service possible.

Quality

We have achieved the internationally recognised certificate of quality ISO9001. A recent World Bank CGAP forum rated our software the best for Functionality and Technical Capabilities and Excellent in the other categories of Ease of use, Management Reporting and Services.

Service

Our support centre's are staffed by skilled and experienced personnel who provide a consistently superior service. You deal direct with the people that developed and installed your software solution, not a call centre or untrained staff member. In addition to the company's support centre, technical support, advice and problem resolution is also available online.

Partners

Fern is closely associated with CGAP and are verified by the World Bank.  Fern is also proud to be a sponsor of Pacific Microfinance Week 2007.